بررسی تاثیر عدالت ادراک شده و همدلی بر قصد خرید مجدد خدمت با توجه به نقش میانجیگری بخشودگی مشتری در شرکت مخابرات خراسان رضوی

بازیابی خدمات / service recovery, رضایت از رابطه / relationship satisfaction, عدالت درک شده / repurchase intention, همدلی / Empathy

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